Privacy policy

Privacy Policy – Nivaaya

Welcome to Nivaaya, owned by Monkey Media Partnership. We are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and make purchases.

1. Information We Collect

  • Personal Information: When you place an order, we collect personal details such as your name, email address, phone number, and shipping address.
  • Payment Information: We use only a Cash on Delivery (COD) model, so we do not store or process any online payment data.
  • Browsing Data: We collect information such as IP address, browser type, and the pages you visit for analytics and security.

2. How We Use Your Information

  • Order Processing: To process and fulfill your orders, including shipping and customer service.
  • Communication: To send order updates, promotional offers, and newsletters. You may opt out of marketing communications at any time.
  • Improvement: To enhance user experience and improve our offerings.

3. How We Protect Your Information

  • Encryption: Industry-standard encryption methods are used to secure your data.
  • Secure Storage: All user data is stored securely with restricted access.
  • Privacy Practices: Regular audits are conducted to ensure data security.

4. Sharing Your Information

  • With Third Parties: Only with trusted partners for delivery and marketing support. They are required to keep your data secure.
  • Legal Compliance: We may share data if required by law.

5. Cookies & Tracking Technologies

We use cookies to improve your browsing experience and personalize content. You can control cookie settings via your browser.

6. Your Rights

You can request to access, correct, or delete your personal information by contacting us.

7. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted here with the updated date.

8. Contact Us

For any privacy-related questions:

📧 Email: support@nivaaya.in
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

Last Updated: 17 April, 2025

Thank you for trusting Nivaaya.